Privacy Policy

1. Data controller

JULVEZ DIGITAL TECHNOLOGIES SLU (Julditec), tax ID B09998006, calle Hermosilla, 48, 1.º dcha., 28001 Madrid, Spain. Email: [email protected]. Phone: +34 91 993 36 23.

Data protection contact: [email protected]. Julditec is not required to appoint a data protection officer (Art. 37 GDPR) and has not appointed one.

2. What data we process and why

Contact form. We process your name, email address and message in order to answer your enquiry or quote request. Legal basis: steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR). Retention: 12 months if no business relationship follows.

Calls answered by our virtual assistant. We process the voice recording, the transcript, your phone number and any details you give us (name, company, contact details and reason for calling) in order to handle the call, log your request, have our team get back to you and monitor service quality. Legal basis: pre-contractual steps or contractual relationship (Art. 6(1)(b) GDPR) and legitimate interest in service quality (Art. 6(1)(f) GDPR). Retention: recordings and transcripts, 30 days.

Sales management in our CRM. We keep your contact details and the activity of your request in order to follow it up. Legal basis: Art. 6(1)(b) and 6(1)(f) GDPR. Retention: 12 months if no business relationship follows; if one does, 5 years after it ends.

Marketing communications. We only send electronic marketing communications to our customers, about services similar to those they have already contracted (Art. 21.2 of the Spanish Information Society Services Act, LSSI), or to people who have expressly consented. You can unsubscribe at any time from the message itself or by writing to [email protected]. We do not send marketing communications to people who call or write to us unless they have consented.

Website errors and performance. Only if you accept analytics cookies, the website sends to GlitchTip, a Julditec service hosted on our own server in the European Union, the technical errors in your browser and, for some visits, loading times, without your IP address or any personal data they may contain; and, if something fails and you choose to, the comment you leave us. We use it to detect and fix faults on the website. Legal basis: your consent (Art. 6.1.a GDPR), which you can withdraw from «Cookie settings». Retention: 30 days. Details in the cookie policy.

Use of artificial intelligence. Calls are answered by an AI-based virtual assistant, which says so at the start of the call. The assistant does not make decisions with legal effects on you and does not profile you. You can ask to speak to a person at any time.

3. Recipients and data processors

We do not share your data with third parties unless required by law. The following process data on behalf of Julditec, under a data processing agreement:

Retell AI, Inc. (United States): telephony and voice assistant platform. It hosts the recordings and transcripts and relies on its own sub-processors, including the AI model provider.

HubSpot, Inc. (United States or European Union): CRM.

Web hosting and email providers.

4. International transfers

Retell AI does not provide its service from the European Union. The transfer to the United States relies on the European Commission's standard contractual clauses and the EU-U.S. Data Privacy Framework, both included in its data processing agreement. For HubSpot, the transfer relies on the EU-U.S. Data Privacy Framework or on standard contractual clauses.

5. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability by writing to [email protected] or to [email protected], enclosing a copy of an identity document. If you believe we have not handled your request properly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

6. Updates

Last updated: 4 November 2026.