No request without an owner.
Every request logged, with a prepared reply and an owner.
The problem
Customer emails land in several inboxes and some go unanswered. The phone rings when everyone is busy. Internal questions always interrupt the same people.
How we solve it
The agent turns every email into a request with its label and its owner. It finds the information and prepares the reply for a person to approve. The phone is answered by a voice agent that takes notes and alerts the right person. And the team asks its internal questions to an assistant that knows the company.
What the agents do
Support
The agent turns every email into a request with its label and its owner, and prepares the reply.
Voice assistant
The voice agent always answers the phone, takes notes and alerts you.
Internal requests
An agent that knows the company answers the whole team.
What stays in your hands
Approving every reply to a customer and deciding what happens with each request. The assistant prepares, takes notes and alerts you.
Automations in this area
Support
Every support email turned into a ticket with its label, its owner and the reply prepared.
Voice assistant
The phone, always answered: the assistant takes notes on the call and alerts the right person.
Internal requests
An assistant that knows the company: the team asks it internal questions and requests its tasks.
How we work
We start with an assessment: which inboxes and phone lines you have, who answers today and what gets asked most. Then, process by process, Julditec implements the agents, adapts them to your company, trains your team and maintains them. When what you offer or how you work changes, the assistant learns what is new.
Result
In our own company, every internal request goes through the assistant.
How it is built
A separate knowledge base per customer, never mixed.
Replies to customers are always approved by a person.
Calls are recorded and transcribed, and the privacy policy says so.
Frequently asked questions
Does the AI reply to my customers with nobody reviewing it?
No. The assistant finds the information and prepares the reply; a person always approves it before it goes out.
What does the voice assistant do when someone calls?
It answers the call, takes notes and alerts the right person. Calls are recorded and transcribed, and the privacy policy says so.
Does one customer's information get mixed with another's?
No. The knowledge base is separate per customer, never mixed.
Does it also work for the team's own questions?
Yes. The team asks its internal questions to an assistant that knows the company, instead of always interrupting the same people.